← Back to search

Refund Policy

Overview

Refund requests may be submitted within 14 days of purchase.

If no credits from the purchase have been used, you may receive a full refund. If some credits have been used, a partial refund may be granted at our discretion.

Refunds are issued by payment processors to the original payment method.

What is sold

Credits are a digital product delivered instantly. Once a credit has been used to reveal a domain, that credit is considered delivered.

When refunds may be granted

A refund may be granted if:

• credits were not added to your balance after payment and the issue cannot be resolved
• you made a duplicate or accidental purchase
• the Service was unavailable or returned errors that prevented use of the credits

When refunds are not available

• a revealed domain was registered by someone else after the search
• credits have already been used to reveal domains
• you lost access to credits after clearing cookies or changing browsers, unless the balance cannot be restored

How to request a refund

Use the link in your receipt email of payment processors to contact support. Please include your payment processors transaction number or receipt. If your refund is approved, payment processors will issue it to your original payment method. Depending on your bank, it may take several business days to appear.

Effect on credits

If a refund is approved, the credits associated with that purchase will be removed from your balance.